Expert Help Desk
Outsourcing for
your Buissnis
It matters who answers
the phone.
Ogannesson is the first point of contact for your employees and customers when they need tech support. We manage their technical issues, resolve their problems, and escalate only the issues that you prefer to resolve in-house.
How Do We Do It?
Determine
How Much You’ll Save Outsourcing Your Help Desk
The most obvious benefit of help desk outsourcing is that it allows you to accept volumes of calls that you otherwise wouldn’t be able to field, which decreases queue times for customers.
Why would you outsource your customer service?
Contact us
The benefits don’t stop there, however. Compared to in-house facilities, outsourced call centres and help desks are:
Cost-effective: Outsourcing allows you to improve your customer service without the added costs of hiring and training new staff and building out new call centres. It also reduces the administrative and maintenance burden you have to deal with, so your business can boast being a cost-effective customer service function.
Improved resolution time: You can triage simple customer service requests so that your technical in-house agents are available to resolve the more complex issues. By outsourcing you can free up the time of your in-house staff, knowing that your customers are being appropriately taken care of by exceptional frontline support staff from your outsourcing partner.
Improved quality and standardisation of service: Instead of an ad hoc approach to customer service, outsourced call centres provide dedicated agents with an unparalleled capacity to handle any and all frontline support queries. Their expertise and proficiency in customer support can quickly and significantly improve the overall quality of your customer service function.
Scalable to meet demand: As you might expect, companies who provide dedicated customer service outsourcing solutions have access to large and distributed talent pools that can provide a scalable response to rising demand, usually on a 24-hours basis.
Flexible customer service support: An outsourcing partner should support you where you need, and leave you to master what you can on your own — you shouldn’t be boxed in by strict plans or premiums. The right partner will work with you to build a solution that suits you, not one that tries to upsell unnecessarily.